Privacy Policy

Who we are

This website, wimbledonplumber.uk, is operated by WDI Group (Surrey) Ltd, registered office SBC House, Restmor Way, Wallington, Surrey, UK. We are the data controller for personal information submitted through this website.

Information we collect

When you submit an appointment request we collect your name, telephone number, email address, property address or postcode, a description of the fault, your preferred appointment time and any photographs you choose to upload.

We may also collect basic technical information such as your browser type and the pages you view, in order to keep the website secure and working correctly.

How we use your information

We use the information you provide to contact you about your appointment request, to arrange and carry out the work, to supply an invoice and to answer any follow-up questions. Photographs are used only to help the engineer understand the fault before attending.

We do not sell your personal information, and we do not share it with third parties for marketing purposes.

Legal basis for processing

We process your information to take steps at your request before entering into a contract, and to perform that contract once an appointment is confirmed. Where we keep records of completed work, we do so to meet our legal obligations and for our legitimate interest in maintaining accurate service records.

Who we share information with

Your details are shared with the engineer attending your property and with service providers who help us operate this website and deliver email, such as our hosting and email delivery providers. These providers act on our instructions.

We may disclose information where we are required to do so by law, or where necessary to establish, exercise or defend legal claims.

How long we keep information

Appointment requests that do not result in a booking are retained for a limited period so we can respond to follow-up contact, then deleted. Records relating to completed work, including invoices and gas documentation, are kept for the periods required by law and by our insurers.

Your rights

You have the right to request access to the personal information we hold about you, to ask for inaccurate information to be corrected, to request erasure in certain circumstances, to object to or restrict processing, and to request a copy of information you provided to us in a portable format.

To exercise any of these rights, contact us at info@wdigroupltd.co.uk or call 020 3727 2578. You also have the right to complain to the Information Commissioner's Office.

Security

We take reasonable technical and organisational measures to protect the information you send us. No transmission over the internet can be guaranteed completely secure, so please do not send financial details such as full card numbers through the website form.

Changes to this policy

We may update this policy from time to time to reflect changes to our services or legal obligations. The current version is always published on this page.