Reviews and Customer Feedback
We would rather show you nothing than show you something invented. This page explains our position on reviews honestly.
Our review policy
We do not publish testimonials, star ratings, awards or accreditations on this website unless they are genuine, verifiable and given by a real customer who has had work carried out. At present, no customer reviews are displayed here. If that changes, every review shown will be attributable to a real appointment.
What you can judge us on instead
- Published hourly rates, with no separate call-out charge.
- A clearly explained booking and charging process before work begins.
- Gas work carried out only by Gas Safe registered engineers, whose registration card you can ask to see.
- Written digital invoices setting out labour and materials.
- A named operating company, WDI Group (Surrey) Ltd, rather than an anonymous trading name.
You can read exactly how an appointment works on our process page and see every charge on our rates page.
Leaving feedback
If we have carried out work for you, we welcome your feedback — good or bad. Email info@wdigroupltd.co.uk or call 020 3727 2578 with your appointment date and address so we can match your comments to the visit.
If something has gone wrong
Please contact us as soon as possible. Tell us the appointment date, the address, what was done and what has since happened, with photographs if you have them. We will review the job and respond. Complaints about gas work can also be raised with the Gas Safe Register. If you smell gas, leave the property and call the National Gas Emergency Service on 0800 111 999 immediately.
Request a plumbing or heating appointment
Call our team or send an appointment request and we will contact you to discuss availability.